Gp99 is a trusted online betting and casino platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains what personal data gp99 collects, why we collect it, and how it is used and protected. By using gp99's services, you are considered to have agreed to this Privacy Policy — so please read it carefully in full.
Gp99 collects various types of information from the moment you open an account through every transaction you make. This data comes from two main sources — what you provide directly, and what is collected automatically as you use our services.
Information You Provide Directly
| Data Type | Example | Why it's collected |
|---|---|---|
| Identity-Related | Full name, date of birth, national ID number | Age verification & KYC |
| Contact Information | Mobile number, email address | Account Communications |
| Financial Information | BKash / Nagad / Rocket Number | Transaction processing |
| Copy of ID Document | NID, passport, or driving licence | Identity verification |
Automatically Collected Information
- Device Information: Your device model, operating system, and browser.
- Network Information: IP address, internet service provider.
- Usage data: Which games you played, when you logged in, and how long you stayed.
- Transaction History: Deposit, withdrawal, and betting records.
- Cookies & Tracking Data: Page visits, click patterns.
Gp99 uses your information only for specific, legitimate purposes — never for unnecessary purposes or to sell to third parties. The main purposes are outlined below:
- Account management: For creating your profile, enabling secure login, and managing your account.
- Processing Transactions: Your financial information is used to process deposits, withdrawals, and bonus payouts.
- Identity Verification (KYC/AML): To comply with legal obligations and prevent fraud.
- Customer Support: To resolve your issues and process complaints.
- Personalized Experience: To show you games and offers tailored to your preferences.
- Ensuring Security: To detect unauthorized access and identify suspicious activity.
- Legal Compliance: To comply with regulatory requirements.
- Service Improvement: For analytics and research aimed at improving gp99's services.
Gp99 stores your personal information on secure servers. Retention periods depend on the type of data and applicable legal obligations.
| Data Type | Retention period |
|---|---|
| Account details (name, contact information) | 5 years after account closure |
| Transaction History | Minimum 7 years (as required by AML regulations) |
| KYC Documents | 5 years after account closure |
| Gaming History | 3 Years |
| Cookies & session data | 30 days to 1 year |
| Customer Service Records | 2 Years |
Once the designated retention period ends, your data is securely deleted or anonymized so it can no longer be linked to you. However, where required for legal disputes or investigations, relevant data may be retained for a longer period.
Gp99 never sells your personal data. However, limited information may be shared with trusted partners as necessary to operate our services. Any such sharing is always regulated and governed by strict agreements.
When and with whom your data may be shared
- Payment providers: Only the information necessary to process transactions is shared with payment platforms such as bKash, Nagad, and Rocket.
- Identity verification agencies: Your name and ID details may be shared with authorized verification agencies as part of the KYC process.
- Technology Service Providers: Cloud hosting, cybersecurity, and analytics service providers.
- Legal Authorities: Disclosure of data is mandatory when required by a court order or a regulatory authority.
- Anti-Money Laundering Authority: Suspicious transactions may need to be reported for AML compliance.
For international data transfers, gp99 ensures that adequate data protection measures are in place in the destination country.
Gp99's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Cookie types
- Essential Cookies: Essential for login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
- Functional Cookies: Used to remember your language preference and settings.
- Analytics cookies: Helps analyze site usage to improve the quality of our services.
- Marketing Cookies: Used to show you relevant offers based on your preferences.
A cookie consent banner is shown on your first visit to gp99. You can choose which types of cookies to accept. Essential cookies are always active.
As a gp99 user, you have several important rights over your personal data. We respect these rights and actively work to uphold them.
- Right to know: You can find out exactly what data we hold about you and how it is used.
- Right of Access: You may request a copy of the data we hold about you.
- Right to Rectification: You may request corrections to any data that is inaccurate or incomplete.
- Right to Erasure: You may request that your data be deleted under certain conditions.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
- Right to Data Portability: You can receive your data in a machine-readable format.
- Right to object: You can object to your data being used for marketing purposes.
To exercise any of your rights, email us at support@gp99.wine. We typically respond within 30 days. For complex requests, this may be extended by up to 60 additional days, and you will be informed if that is the case.
Gp99 strictly prohibits participation by anyone under 18. Our privacy policy is specifically committed to protecting the data of children and minors.
- Age verification is mandatory at the time of registration.
- Gp99 does not knowingly collect data from anyone under the age of 18.
- If we become aware that data has been collected from a minor, it will be deleted immediately and the account will be closed.
- If a parent or guardian suspects their child has registered on gp99, please contact us immediately at support@gp99.wine.
Gp99 uses industry-leading security technology to protect your data, with a layered security framework that keeps your information safe at all times.
- SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit encryption.
- Two-factor authentication (2FA): You can enable an additional layer of security when logging into your account.
- Firewall & DDoS Protection: Advanced firewalls and intrusion prevention systems are active at the server level.
- Regular Security Audits: Regular security audits are conducted by independent third-party experts.
- Staff Training: All staff receive regular training on data protection.
- Access Control: Personal data is accessible only to authorized personnel.
You also play a role in keeping your account secure — use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.
Gp99 reserves the right to update this privacy policy as needed. Changes may be made due to technological developments, legal requirements, or business updates.
- You will be notified via your registered email or on the platform whenever significant changes are made.
- The date of any changes will always be noted at the top of this page.
- Continued use of our services after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may close your account.
If you have any questions, concerns, or requests to exercise your rights under this Privacy Policy, please get in touch with us. Our data protection team is always ready to help.
- Email: support@gp99.wine
- Help Center: gp99 Help Center
- FAQ: Frequently Asked Questions
- Response Time: We typically respond within 2–5 business days.
If you believe your data protection rights have been violated and have not received a satisfactory resolution from gp99, you have the right to file a complaint with the relevant regulatory authority.